Refund Policy

Thank you for choosing Ialorin for your document signing needs.

1. Overview

Ialorin is committed to providing high-quality services for document signing and management. We understand that situations may arise where you need to request a refund. This Refund Policy outlines our approach to handling refund requests, the eligibility criteria, and the process for obtaining a refund.

2. Eligibility Criteria for Refunds

We offer a 30-day money back guarantee on all purchases made on the Ialorin website. To be eligible for a refund, you must meet the following criteria:

• The request for a refund must be made within 30 days of the original purchase date.
• You must provide a valid reason for requesting the refund.
• The service for which you are requesting a refund must not have been fully utilized or expired.
• The refund request must comply with the terms specified in this Refund Policy.

3. Types of Refundable Situations

Refunds may be considered in the following situations:

• Technical issues that prevent you from using our services despite reasonable efforts on your part and ours to resolve the issue.
• Unsatisfactory service performance that does not meet reasonable expectations based on our service description.
• Duplicate purchase or accidental purchase made by the same user for the same service.

4. Non-Refundable Situations

We do not offer refunds in the following situations:

• Change of mind or purchase of services that you no longer need.
• Failure to read product/service descriptions before making a purchase.
• Refunds requested after 30 days from the date of purchase.
• Refunds requested for services that have been fully utilized or expired.
• Issues arising from circumstances beyond our control, including but not limited to force majeure events.

5. Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at [email protected] to initiate the refund request.
2. Provide your purchase details and explain the reason for your refund request.
3. Our support team will review your request and notify you of the approval or rejection of your refund.
4. If approved, your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of days, depending on your card issuer's policies.

6. Customer Responsibilities

As a customer requesting a refund, you are responsible for:

• Providing accurate and truthful information regarding your refund request.
• Cooperating with our support team and providing any additional information or clarification as requested.
• Ensuring that all the terms and conditions of this Refund Policy are met.

7. Contact Us

If you have any questions about our Refund Policy, please contact us:

• By email: [email protected]

This Refund Policy is part of our commitment to ensuring a positive experience for all our customers at Ialorin. By using our services, you agree to abide by the terms and conditions outlined in this policy. We reserve the right to modify this policy at any time without prior notice, effective upon posting of the updated policy on this page.